How long does it take to receive my order?
Every piece is made to order and produced in small batches. Shipments depart every 14 days for the US, Europe, and Australia. The next batch ship date is listed on each product page.

Do you ship internationally?
Yes. We ship to the US, Europe, and Australia through our regular batch cycle. We also have a dedicated Nigeria shop with local pricing in Naira.

Why does it take longer than typical online shopping?
We don't overproduce. Every piece is made once it's ordered, in small batches, which is slower but means no overstock and no markdown racks.

What sizing do you use?
All our sizing follows UK size standards.

Collections
Our collection pieces are available in UK 6–18, with a size chart listed on each product page. Select your size at checkout based on the chart.

Made-to-Order Pieces
Our made-to-order, one-off pieces don't follow a standard size chart. Each piece is built to your own measurements for the best fit.

Bespoke
Bespoke pieces are fully custom. Every commission starts with a consultation where we take your measurements and build the design around you.

Do you offer exchanges?
No, we do not offer exchanges. Eligible items can be returned in the same condition for a refund.

Can I return a bespoke or made-to-order piece?
No. Bespoke and made-to-order pieces are final sale, no refunds.

Can I return something from a sample sale or pop-up shop?
No. Purchases made at pop-up events and sample sales are final. We do not accept returns or exchanges for these items under any circumstances.

What condition does a return need to be in?
Merchandise must be returned within 14 days of delivery, in approved and saleable condition. It must have all original tags attached, be returned in its original packaging (including the ziploc bag), and be free of makeup, hair, stains, or any scent, including perfume. It must not have been washed or altered in any way.

What happens if my return doesn't meet these conditions?
The return will either be rejected and sent back to you, or accepted with a restocking fee of up to 30% of the merchandise value deducted from your refund.

How long does a refund take?
Please allow up to 10 days from when we receive your return for the refund to process.

Is return shipping free?
No, returns are not free of charge.

How do I start a return?
Email contact@jlxthelabel.com with your return request.

How does the bespoke process work?
Every bespoke piece starts with a conversation. We discuss your vision, take measurements, and build sketches before production begins.

How long does bespoke take?
Typically three to six weeks, depending on the piece.

Can I purchase this exact bespoke piece I saw online?
Some bespoke pieces shown are portfolio work rather than available stock. Inquire and we'll discuss creating something in that spirit for you.

How do I care for my JLX piece?
Care varies by fabric and is listed on each product page. Always follow the specific instructions for your piece.

Payment FAQ, final:

What payment methods do you accept?
We accept all major credit and debit cards, plus Afterpay and Zip for flexible payment options.

I'm having trouble completing my purchase, what do I do?
Email contact@jlxthelabel.com and we'll help sort it out.